Dear Jo and your team
Thank you for all you do. It is reassuring to know that someone is out there to listen and do their utmost to help each and every one of us who calls or sends a message. You and your team's dedication every day of the year is over and above the norm.
Wishing you a peaceful time over the next few days and may 2011 be kind to you all. You most certainly deserve it.
With all good wishes,
The happiest people don't have the best of everything. They just make the best of everything.
If you can lay down at night knowing in your heart that you made someone's day just a little bit better, you know you had a good day.