Soooooo Embarrasing

weejean
weejean Member Posts: 346
edited 12. Aug 2011, 10:27 in Living with Arthritis archive
What a day I have had. Got up bright and early as our car was going in for a service. Got to the dealership and as usual I headed straight for the toilet (weak bladder I think). As I was walking across the lovely tiled floor my crutch slid and I came crashing down, I was sprawled like a starfish on the showroom floor. My husband who was at the service desk came running over and helped me up, I was so embarrassed and wished the ground would swallow me. One of the staff brought a chair for me and offered a cup of tea. I managed to get to the toilet with my husbands help and noticed in the store cupboard next to the toilet there were cones with "Caution Slippery Floor", I wonder why these warning cones were in the cupboard and not out on the showroom floor. I was quite shaken up and have hurt my arm, hip and neck. I went to A&E and they think it is soft tissue damage and have advised I take loads of painkillers, ibuprofen and rest for at least a week. If things dont improve I have to go straight back and they will have another look at me. My biggest problem is that I cant use my crutches as my arm is too sore at the moment so I am going to be grounded for a few days. I am angry that this floor was slippy and there were no warning signs and to be honest the staff couldnt get rid of me quick enough and certainly didnt offer any medical assistance. I wish these big companies would be more mindful of people with mobility difficulties. It is quite ironic that this company is the biggest Motability dealer in our area. I think I will be phoning their head office to lodge a complaint first thing in the morning. Rant over and thanks for listening xx
Big Hugs
Jean xx

Comments

  • mp1952
    mp1952 Member Posts: 425
    edited 30. Nov -1, 00:00
    Oh Jean

    That sounds awful!

    I would definitely recommend that you make a complaint. I tripped over a step in a flooring shop a few years ago (before my RA) and went crashing into a stack of laminated flooring - got a black eye and nearly knocked myself out! I went back the next day and they had put a warning notice over the step by then.. they were very worried I would sue them.. In fact they offered me the bedroom flooring free of charge as a goodwill gesture - so I took it!

    I hope you have a restful night.. no doubt by tomorrow you will be even more sore and stiff and bruised though.

    Marion
  • mig
    mig Member Posts: 7,154
    edited 30. Nov -1, 00:00
    have a go at them.Mig
  • dreamdaisy
    dreamdaisy Member Posts: 31,520
    edited 30. Nov -1, 00:00
    Accidents happen but this sounds like one that could have been avoided. Shame on a Motability dealer. Don't phone, phone conversations get 'forgotten' unless you can record it and I would not know how. I would put the complaint in writing, keep a copy and send Recorded Delivery, one to the dealership and one to Head Office: expensive no doubt but that wil stop them from saying they did not get your letter. I am so sorry, I know from recent experience that falls cause a deal of trouble, you rest up my girl and I hope you feel better soon. DD
    Have you got the despatches? No, I always walk like this. Eddie Braben
  • hileena111
    hileena111 Member Posts: 7,099
    edited 30. Nov -1, 00:00
    Oh Jean, That awful.....and so careless of them.....Yes phone calls get forgotten and letters go missing but make sure you send one to the shop and one to head office and as DD says recorded deliver and keep a copy yourself.
    Good Luck with this and let us know what happens

    Love
    Hileena
  • weejean
    weejean Member Posts: 346
    edited 30. Nov -1, 00:00
    Thanks everyone

    I will get everything down on paper tomorrow and sent to the dealership and the head office by recorded post. Its so true that these companies deny things that are said over the phone, it has happened to me before. I just get angry as the staff tried to say that my crutches were probably wet but it wasnt even raining. I have used crutches for eleven years now and if its raining outside I always dry my crutches before walking on uncarpeted flooring. They made me feel as if I was a bit stupid.
    Big Hugs
    Jean xx
  • hileena111
    hileena111 Member Posts: 7,099
    edited 30. Nov -1, 00:00
    Go for it girl

    Love
    Hileena
  • lilyflower
    lilyflower Member Posts: 41
    edited 30. Nov -1, 00:00
    Poor you ! yes defo go for it especially as your going to be grounded for a while. Hope you feel better soon. Jackie
  • liesa
    liesa Member Posts: 821
    edited 30. Nov -1, 00:00
    thats terrible... at least its logged with the hospital now so there is proof if it goes further down the line... i tell u something if it were me the air wouldve been blue and i wouldve had such a hissy fit!!!
    dont let things lie get the letters done!!! if at the very least it stops it happening again is the best outcome but shouldnt have happened in the first place... glad you didnt break any bones! mind u soft tissue damage is just as bad if not worse! takes longer then a broken bone sometimes to heal... (((hugs)))
    love and hugs
    8997C823B17A6252CBCA252F4BF2932D.png
  • dachshund
    dachshund Member Posts: 9,113
    edited 30. Nov -1, 00:00
    Hi Weejean.
    i hope you feel a bit better today that should never have happened.
    a few years ago i went in a cafe for a coffee before going home
    the coffee was in a plastic mug i had a sip and did not like the taste and i noticed it comming out the bottom of the mug i went to the counter and said it was the acid they clean the containers out with the other girl thought no one else would be in my throat was burning she gave me 2 bottles of water.
    i never went in there again it was not long after they closed down.
    joan xx
    take care
    joan xx
  • frogmorton
    frogmorton Member Posts: 29,830
    edited 30. Nov -1, 00:00
    Hi Jean

    poor poor you

    I do hope you are feeling a good bit better now??

    Mind in my experi9ence you can often feel worse the second day.....

    and Joan :shock: They gave you ACID to drink?????????????

    Outragious :shock:

    Love

    Toni xx