Household Insurance

dreamdaisy

All we wanted to do was change who paid for the policy. Simple enough one would have thought. We waited until the renewal was due, I cancelled my payment method, he rang them and set up new details and paid, then we sat back and waited for the new policy details to plop through the letter box (within ten days, he was told). Nothing appeared so after twenty days I ring to discover that they have no record of the payment, there was a quote in place which has now expired and we are, in fact, not insured and haven't been for the past twenty days. :shock: Despite the fact they have had his money we are not covered. :shock: I cannot talk to the payments department because I am not him, despite being his wife I am not allowed to speak to them. :shock: For phack's sake.

Why do these large companies make life so damn difficult? We have been with the red telephone people for over twenty years, nary a hiccup (and nary a claim either) but when we change summat so basic they fall apart. Twerps. Idiots. Clots. Winkers. Ye gods. DD

tkachev

Thank goodness you didn't have a claim in those 20 days. I wonder what happened!

I expect they will back date the payment for those 20 days too.....


Elizabeth

valval

dreamdaisy wrote:

All we wanted to do was change who paid for the policy. Simple enough one would have thought. We waited until the renewal was due, I cancelled my payment method, he rang them and set up new details and paid, then we sat back and waited for the new policy details to plop through the letter box (within ten days, he was told). Nothing appeared so after twenty days I ring to discover that they have no record of the payment, there was a quote in place which has now expired and we are, in fact, not insured and haven't been for the past twenty days. :shock: Despite the fact they have had his money we are not covered. :shock: I cannot talk to the payments department because I am not him, despite being his wife I am not allowed to speak to them. :shock: For phack's sake.

Why do these large companies make life so damn difficult? We have been with the red telephone people for over twenty years, nary a hiccup (and nary a claim either) but when we change summat so basic they fall apart. Twerps. Idiots. Clots. Winkers. Ye gods. DD

i have to phone them up give steve the phone to say they can speak to me they ask him for a pass word to use he asks me (they can here this down phone) he then passes phone to me they ask me the pass word then they will talk to me lol best if all in both names these days it getting stupid would not let me pay a bill the other day as i was not him they did not even have to tell me any thing but oh no not with out him there to say they couldnot red phone though) makes your blood boil

dreamdaisy

valval, both names is worth considering (though we name each other on driving insurance etc). It is ridiculous, isn't it? All this data protection bollards etc. :roll:

Strewth, tkachev, I hadn't thought of that! I am unwilling to leave the house now as we have had a spate of burglaries in my area over the past fortnight. No cups of tea allowed near my computer until we are covered! DD

frogmorton

Ridiculous!!!!

they are a bunch of twits!!

l hate that not letting yo speak to them about teh policy which covers your home because you are not the 'policy holder' :roll:

Better get it sorted and a bottle of wine for the inconvenience

Love

Toni xx

NinaKKang

How can you NOT be covered if they've taken a payment already?? Methinks a letter is required to their complaints department. Here's a good tip, if you do decide to write a letter, ask who their relevant ombudsman is too, that usually gets them off their @rses

Nxx

julie47

DD it is so frustrating. I have tried to sort stuff out before only for them to ask is my husband there. :x
Actually last week when I rang some one......he was in ....he was on a few days hol......I handed him the phone then......he handed me it back.
so that i could ask what I wanted to know :roll:

Hope you get sorted soon.

juliepf x