motability

nanasue

Hello all,

I've got a question for anyone who has a motability car and has had a breakdown. How were you treated and what was the outcome if your car couldn't be fixed?
I've had a terrible experience today and I need to know just how bad before I make a complaint.
The RAC were fantastic but Ford were less than helpful and I was left waiting for ages while the RAC man tried to sort me out some transport. Ford just said they had no courtesy cars and no one to take me home. Consequently when I did get home after 3 hours I was cold,tired, in pain and with a severe headache. Still without a car, just a rubbish van that the hire company use to run around in that didn't have working wipers.
I feel I have good grounds for complaint and that I was treated badly,
what does anyone else think?

Sue x

skezier

Hi Sue,

I am sorry you had such a bad day and hope it didn't bring too much payback with it?

I didn't have a mobility car... i kinda treat cats like over grown wheel barrows so I have my own but that doesn't sound right to me.... It just doesn't sound like they helped you enough at all....

I am useless at complaining... I roll over just like that but I do think its worth at least a letter to them cus you deserved better than that I think.

Hope that apart from that your ok though? Cris x

frogmorton

Absolutely Sue!!

That sounds like really bad treatment there lass :x

I am sure you are not meaning a compensation-type complaint more one of duty of care to disabled person's in their scheme.

This might just save someone else from having the same problems.

Love

Toni xxx

julie47

Hi sue

sorry you had such a bad experience, I don't have a motorbility car but I would encourage you to complain.

Love Juliepf x

nanasue

Thank you all for your input, I didn't know if I was being overly sensitive and making a mountain out of a molehill.
Yes you're right, not a compensation complaint, just to let them know I wasn't treated right and deserve a (grovelling) apology.
Not so good, I am suffering payback today, feeling achy and rubbish, due to being cold, tired, stressed, uncomfortable chairs while waiting etc. I'll let you know the outcome.

Sue x

tkachev

Definately complain to motability. They should not have treated you so badly and I'm sure Ford dealer will get a ticking off. I thought they had to provide you with alternative transport. We have always insisted during a service.

Elizabeth

GraceB

I'm on my second motability car and have been lucky in that I've not had a breakdown (touch wood).
I agree - you should make a complaint to Motability. I hope you get an apology from Ford and that your car is returned to you as soon as.
Take care,
Grace

Airwave!

In general, I find the Motorbility scheme works well in obtaining a car, the service is quite good, I have only had punctures and wear and tear to deal with.

At least talk to the firm and let them know they are getting bad service, after all, they award the contracts to do the work.

nanasue

When I spoke to motability they were shocked I'd been treated so badly. They are doing a formal investigation to see why things went so wrong. I'm happy they took me seriously and are looking into it.
On a better note, I now have my car back. When I picked it up the staff at Ford were all trying to avoid me so Itake it they have been spoken to. Didn't get an apology though.

Sue x

justinbarrow

Sorry to hear you have had such a bad experience - I take it your car that broke down is a Ford, If it was me I would be hinting that when you need another car you will opt look for another manufacturer see how they feel then.

Hope you get your car back on the road soon.

nanasue

OMG!!!! After getting my car back yesterday, it is once again not working. Waiting for the RAC man, but at least I'm at home this time and managed to do some ironing while waiting. Motability have been great it's just Ford who are not helpful.
Update later.

Sue x