I don’t know if I’m allowed to name names here so I won’t but, if anyone wants them, they can just PM me.
We have a contract with Major Gas Supplier A (which I’ll refer to as MGS A) which covers the boiler and central heating – annual inspection, maintenance etc. It was about to run out and Mr SW discovered he could get the same service cheaper from Major Gas Supplier B (MGS
but, before they would take us on, their people needed to inspect the boiler.
MGS B found 3 faults with the boiler which we would have to pay them to remedy before they could give us a contract. Meanwhile, they put a red sticker on the boiler saying it was ‘at risk’, though they said we could continue to use it.
Incensed, that MGS A hadn’t even noticed, let alone remedied these faults at the annual servicing, Mr SW called them up. (At this point, MGS B’s man called in to base to inform them of what Mr SW was doing.)
Today MGS A’s specialist supervisor came. He’s the man, normally at base, whom the engineers ring when they encounter a problem. With Mr SW watching like a hawk, he proved MGS B’s men wrong on every count, including easily undoing the ‘gas valve burner pressure tap nipple’ which MGS B’s men had said was twisted over and incapable of being undone.
When Mr SW rang MGS B to say he didn’t want to continue with the contract even if it meant he’d lose out financially, they tried time after time to talk him into staying, offering better and better rates. But, as he pointed out, what use are better rates when you can’t trust the engineers?
We will stick with the ones we had. They might be overtly more expensive but they’ve always done a good job, promptly and never tried to charge us for stuff that was perfectly OK.
“There is always a well-known solution to every human problem - neat, plausible, and wrong.” H.L. Mencken