humira delivery

tkachev
tkachev Member Posts: 8,332
edited 27. Nov 2013, 13:23 in Living with Arthritis archive
I have been unable to get through to HAH to reorder my injections for the past fortnight.The phone is permanently engaged. Has anyone else had difficulties contacting them or have they change their phone contact umber recently as my paperwork is from 2008?

Elizabeth
Never be bullied into silence.
Never allow yourself to be made a victim.
Accept no ones definition of your life

Define yourself........

Harvey Fierstein

Comments

  • dreamdaisy
    dreamdaisy Member Posts: 31,520
    edited 30. Nov -1, 00:00
    Hello tkachev, have you looked at their website? That should have up-to-date info. I will go and get my last delivery sheet and see what contact number that has - I won't be long. DD
    Have you got the despatches? No, I always walk like this. Eddie Braben
  • dreamdaisy
    dreamdaisy Member Posts: 31,520
    edited 30. Nov -1, 00:00
    All I can find is the following: 0870 333 2834. It could be that they have 'phone trouble? I am usually contacted by them via email. DD
    Have you got the despatches? No, I always walk like this. Eddie Braben
  • mig
    mig Member Posts: 7,154
    edited 30. Nov -1, 00:00
    The number DD has given is the one I use.Mig
  • tkachev
    tkachev Member Posts: 8,332
    edited 30. Nov -1, 00:00
    Thank you DD and Mig. Yes that is the number I also have. They must be very busy then :roll:

    Elizabeth
    Never be bullied into silence.
    Never allow yourself to be made a victim.
    Accept no ones definition of your life

    Define yourself........

    Harvey Fierstein
  • tkachev
    tkachev Member Posts: 8,332
    edited 30. Nov -1, 00:00
    I have finally got through. They said they have had heavy call volumes. Oh dear does that mean more and more are getting diagnosed with this?

    Anyway I will have my lovely humira by Thursday and boy do I need it!

    Elizabeth
    Never be bullied into silence.
    Never allow yourself to be made a victim.
    Accept no ones definition of your life

    Define yourself........

    Harvey Fierstein
  • dreamdaisy
    dreamdaisy Member Posts: 31,520
    edited 30. Nov -1, 00:00
    I am glad you finally got through and roll on Thursday, yes? HaH don't only deal with arthritics, they cover a plethora of long-term conditions and the drugs they require - it's a good idea though, I wish I had had it! I could be living in the Caymen Islands by now - yet another boat missed by yours truly. :wink: DD
    Have you got the despatches? No, I always walk like this. Eddie Braben
  • stickywicket
    stickywicket Member Posts: 27,764
    edited 30. Nov -1, 00:00
    I'm glad that's sorted, Elizabeth. I don't do the 'stabbings' or deliveries but I can see it must be a big relief to have it sorted.
    If at first you don't succeed, then skydiving definitely isn't for you.
    Steven Wright
  • tkachev
    tkachev Member Posts: 8,332
    edited 30. Nov -1, 00:00
    Yes this Thursday. They did well to fit me in at such short notice.

    I usually get a call from HAH every couple of months and get to talk to a lovely chap but I seem to have been out of the loop lately. It might have been because I had to have a 'review' in Summer after the Rheummy Nurse cancelled my order with HAH, rather than let the delivery continue as normal and allow me to restart the backlog when given the all clear.

    Elizabeth
    Never be bullied into silence.
    Never allow yourself to be made a victim.
    Accept no ones definition of your life

    Define yourself........

    Harvey Fierstein
  • salamander
    salamander Member Posts: 1,906
    edited 30. Nov -1, 00:00
    How come HAH have an 0870 number? That's premium rate.
  • dreamdaisy
    dreamdaisy Member Posts: 31,520
    edited 30. Nov -1, 00:00
    They had a landline (thanks to delboy I found it via say no to 0845) but they later withdrew it. They email me with my delivery notice and I email my reply with quantities and confirmation etc. DD
    Have you got the despatches? No, I always walk like this. Eddie Braben
  • tkachev
    tkachev Member Posts: 8,332
    edited 30. Nov -1, 00:00
    Good point Salamander. They do usually call me to arrange delivery. If I have had to have a 'break' and don't need a delivery they usually phone back a couple of weeks later to check.

    There is SAYNOTO0870.COM (all caps). I hadn't even noticed the number to tell the truth. I must have rung them quite a lot of times and they were engaged for ages. Now I know why they keep you waiting for so long.
    You can also use www.weq4u.co.uk.

    I really must pay more attention. I'm off to check my online phone bill and see how much I've been charged.

    I understand that by the middle of 2014 084 and 087 numbers will be outlawed for customer service lines.

    Elizabeth
    Never be bullied into silence.
    Never allow yourself to be made a victim.
    Accept no ones definition of your life

    Define yourself........

    Harvey Fierstein
  • barbara12
    barbara12 Member Posts: 21,281
    edited 30. Nov -1, 00:00
    Glad you have managed to get through Elizabeth..and thanks for the link ..very helpful..xx
    Love
    Barbara
  • tkachev
    tkachev Member Posts: 8,332
    edited 30. Nov -1, 00:00
    well i have checked my bill. usual story as I've just started a new contract and the company can never get it right when there is a change. i am on anytime calls free package but this month i'm showing up as 'not free' so all the call charges have come up and indeed HAH is showing a high amount for waiting to be connected for each call.
    0845 and 0870 are usually part of the free calls with anytime packages with company I am with,

    elizabeth
    Never be bullied into silence.
    Never allow yourself to be made a victim.
    Accept no ones definition of your life

    Define yourself........

    Harvey Fierstein

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