It beggars belief.
dreamdaisy
Posts: 31,567 ✭✭✭
Me and 'im indoors are law-abiding folk but every now and again we wonder why we bother.
As you may remember we moved on 13.12.13 so he informed our Borough Council shortly after (by phone) that this happened, detailing both addresses. Today we received a letter (sent to our new address) asking us to furnish the details of the new address ( :? ) so that their records could be amended and the outstanding tax on the old address could be properly calculated together with what we owe on the new address (that they apparently don't have on their records). Ye gods. DD
As you may remember we moved on 13.12.13 so he informed our Borough Council shortly after (by phone) that this happened, detailing both addresses. Today we received a letter (sent to our new address) asking us to furnish the details of the new address ( :? ) so that their records could be amended and the outstanding tax on the old address could be properly calculated together with what we owe on the new address (that they apparently don't have on their records). Ye gods. DD
Have you got the despatches? No, I always walk like this. Eddie Braben
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smile another smile and soon there
will be miles and miles of smiles
just because you smiled I wish your
day is full of Smiles
Tell 'em you don't know it. (With the address at the top of the page, of course.)
stickywicket i think this is a great idea
it my help next time you move dd to ask them where your new address is
when they owe you..
still we are just getting over xmas :? :?
mike26..
Barbara
Secondly, by writing to you at your new address for confirmation of the move the council can be reasonably certain that the information about the address change is correct and that any financial transactions are going to the correct person. A telephone message doesn't give them that. On the plus side if you keep a record of your reply then, together with their letter, you have something to wave at the council if they subsequently make a mistake with sorting out tax due/to repay.
This system of back checking falls apart somewhat when such letters are sent to someone with advanced dementia whose affairs are being dealt with under a POA hundreds of miles away....I just learned to laugh about it.
It is an utterly bizarre system they have in place. He rang the CT people again today, re-told them all the information they already have (and have proved they have it by writing to us at both addresses :roll: ) and today he learned a little more. The CT people take the phone calls but it's the billing department who sent the recent letter despite the information being on their screens too. He has made a payment, he now has to ring the billing department to tell them this (although it will show on their screens) and then ring the CT people again to tell him that he has made a payment (which will also show on their screens). As we both have a background in private industry the palaver this involves is breath-taking, especially as he is doing their work for them.
The arrogance of those in our pay is sometimes amazing. 'We know you've done this today but you must ring us again and tell us' from the borough council, or a hospital appointment at 9am with the consultant who waltzes in at 9.20 then rushes everyone through (I know we patients are a nuisance but . . . . ). Try any of that when running a private business and you'd be bust in no time at all. DD