I'm not sure if this is par for the course. I phoned on 9th July to start the process and was told the forms could take two weeks to arrive and not to phone until after that. On Monday 28th I phoned and was told my forms had gone to the computer to be printed on 17th July but that it could take another 10 days from then for them to be sent out but that based on this I should receive them in a couple of days. I queried when the 20 working days period started from and was told it started from the date they were printed, so in my case from the 17th. It's now the 31st and they have still not arrived. Is this normal or should I phone again tomorrow if they don't arrive.
He did not say you will not be storm tossed, you will not be sore distressed, you will not be work weary. He said you will not be overcome.
Julian of Norwich