Frustrations of the Modern World

stickywicket

I'm 70. I don't know how many years I have left but I emphatically do not wish to spend half of them correcting other people's mistakes.

In the busy run-up to Christmas Mr SW and I spent virtually two days sorting out the mess that BT/Yahoo had created for my email account when Yahoo got hacked into. Today it was my ISA.

I'd taken out a new one over the phone last week and today I got a letter sending my temporary password and inviting me to log in and change it to one of my choice. So far, so bogstandard.

But I couldn't log in. Mr SW and I pored over the temporary password trying to determine if Bs might be 8s and vice versa. Nothing worked. So I rang up.

It turned out my password was fine. It was my name that was wrong :? I have a not-particularly-common but very easy to understand and spell surname. Yet the ****head :oops: who'd taken it down over the phone last week (to whom I'd spelled it) had juxtaposed two letters. So now I was Mrs Y Z Differetn.

I said that, for my previous ISA they'd got it right and sent letters to me with it right, including to the new address and including the letter of a couple of weeks ago telling me my previous ISA was reaching its expiry date and I could either leave it to be re-invested or contact them to decide what to do.

No matter. I now needed to log in under my new name, change my password and then find the correct online form for changing my details. I said could I just remain Mrs Y Z Differetn and she said yes but it'd probably create future problems.

So I cancelled any plans I had for the afternoon :roll: and started again. All went well until it came to changing my name. I could change my address but not my name.

I rang again and she said she'd find the online form for me but it turned out to be only for Premium Bonds. For an ISA I needed to write them a letter.

I shall do it but first I needed to get this off my chest. Now I shall brew up a comforting cuppa. Then I shall try to write a factual letter totally devoid of expletives. It will not be easy

daffy2

And they worry about fraud....
It's when you come across this sort of thing you begin to wonder whether anyone with a few brain cells is ever involved in running the world.
I sympathise Sticky - I had my share of this sort of needless waste of effort when dealing with my mother's affairs. And I find myself being increasingly intolerant of the mistooks which creep in even when humans aren't directly involved.Renewing insurance policies are a particular cause of these - and I know it isn't the human element as I go through a broker I've been using for 30 years, so the details roll over from year to year in most cases(and yes I do do checks myself every now and then on alternative quotes/cost comparisons). I've just gone through the small print on the house insurance and found a recurring error - no I do not have, and have never had in any of my homes, ******patio doors!
If you did the letter the old fashioned way you could put in the expletives then Tippex them out(not too neatly) before posting....

frogmorton

Ridiculous! I am so sympathetic Stickwicket.

Makes me furious :x

I HATE passwords...6-8 characters long...or 8-10 characters long or at least one upper case one lower case one number or with a special character such as @+!£$%&

I can't COPE!!!

VERY best of luck with you letter

Love

Toni xxx