To sort out this oven problem. We have a relatively (2 months old?) new one, supposedly just the same as the old one which died. Only it's not. Same sort of twin oven and I can't complain that I can no longer each even the top shelf of the bottom oven or that, with this one, all the shelves have to be shoved right in where they're very hard for me to access. I should have sorted that one out in advance. My own fault.
What I did complain about was that, with our previous stove, if we had the bottom oven on we could warm plates in the top one. With the new one, the plates get roasting hot and would severely burn anyone without oven gloves.
A nice engineer came out and agreed it was exceedingly hot but said his job was to mend broken ovens and ours wasn't broken. Both ovens function. Our beef is with the makers. Who were the ones who suggested we got an engineer out.
I guess we could learn to live with it but I'd rather not. It seems shambolic and therefore potentially dangerous.
Any suggestions as to what we do?
“There is always a well-known solution to every human problem - neat, plausible, and wrong.” H.L. Mencken