B & Q. Customer Service.... Wow

alanthemanc
alanthemanc Bots Posts: 512
edited 10. Aug 2012, 11:08 in Community Chit-chat archive
My mothers lawnmower hit a brick, bending the blade, making it useless.
The spanner to get the blade off went missing, and because I have arthritis in my fingers and wrists, I couldn't get it to budge one inch.
Anyway, I took it to B & Q in Bury, and a nice chap in the gardening department called Mike, opened a box from a new one, got the spanner, and nearly had a hernia getting the old one off.
After a 10 minute struggle, he even put my new blade on, and gave me a free spacer............ all in his dinner hour..... not bad eh. Alanthemanc

Comments

  • LignumVitae
    LignumVitae Member Posts: 1,972
    edited 30. Nov -1, 00:00
    Sometimes you just get a good'un and it reaffirms a lot of things. Sounds like one good turn deserved another too since you took it to B&Q for your Mum.
    Hey little fighter, things will get brighter
  • mig
    mig Member Posts: 7,154
    edited 30. Nov -1, 00:00
    Sometimes good manners will out.Mig
  • suzygirl
    suzygirl Member Posts: 2,005
    edited 30. Nov -1, 00:00
    How nice to hear about good service. Its all about the individual, who makes the store great.
  • frogmorton
    frogmorton Member Posts: 30,087
    edited 30. Nov -1, 00:00
    Alan I am so pleased for you and your Mum too

    Maybe you should write to head office and compliment him?

    That would make his day :D

    Love

    Toni xxx
  • joanlawson
    joanlawson Member Posts: 8,681
    edited 30. Nov -1, 00:00
    Good service is always appreciated, and it encourages you to return to the store again. It's a shame that more shops don't seem to have grasped that concept.
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  • stickywicket
    stickywicket Member Posts: 27,764
    edited 30. Nov -1, 00:00
    That was great service. I agree with frog. Write in and tell them. The man's a star.
    If at first you don't succeed, then skydiving definitely isn't for you.
    Steven Wright
  • barbara12
    barbara12 Member Posts: 21,281
    edited 30. Nov -1, 00:00
    Alan dosn't it go a long way....good for Mike...if I was you I would tell them how helpful he was....but dont mention he opened another lawnmower... :o
    Love
    Barbara
  • alanthemanc
    alanthemanc Bots Posts: 512
    edited 30. Nov -1, 00:00
    Barbara
    Good idea, will do. Alanthemanc

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