problem with carers.

dreamdaisy

Oh my word, talk about the left and right hands not knowing what the other is doing. :roll: tkachev, what a palaver this has turned out to be for you, I am so sorry and I hope that they will be satisified with the evidence you can present and thus get things sorted a.s.a.p. DD

barbara12

Aww Elizabeth they have mucked you about,and made life so much harder...wonder why they do this you would think they would be more helpful thats what they are paid for.
But Im glad to see your friend is doing the caring, good for you...and I hope they sort the money issues out very soon xx

sugarbuttie

I have no experience of what you are going through with carers etc. But i am a mother and i KNOW that it is VERY important for parents to have some time for themselves. I really feel for you and wish I could do something practical to help. Hope you find a solution that suits all of you soon xx

frogmorton

Hi Elizabeth

I am so pleased it's working out with your friend - I bet the kids are happy too with the arrangement.

Cheeky things stopping your direct payments though!!

Honestly!

Love

Toni xxx

elainebadknee

elizabeth

It sounds as if someone has been doing more than they should have been doing so but not minded and now some jobsworth has come in and said stick to the rules, follow them to a tee...It'll all be to do with elf and safety too i bet you....Its a hassle for you of course because as far as you knew everything was being done by the book and now your'e the one who has to find additional care...

Hope this gets sorted out soon...

Elainexx

tkachev wrote:

I have to have special carers to look after my Son so am a member of a lovely local group (vetted by Social services) and have been for several years. I've never had any problem booking before but today I phoned to book a carer and the lady (who said she was the manager) said we can't look after your other 2 children only the disabled one. But I've been using them for years and they've always been happy to look after all 3 at the same time.

I asked all sorts of questions; Was I expected to get another babysittter for my other 2 and the carer for my Son at the same time? How could people go out for a night if they have to make additional arrangements for their other children? The children have always been good and the carers seem to like coming to our house.

I'm confused by all this as it is really the only time I get a break and I've never had a problem before!
The manager says she's going to look into it. :?
Elizabeth

tkachev

Unfortunately I've been too unwell to tackle them today (I need a clear head) and tomorrow is busy with my art and then a trip to Sons school. Actually the council are supposed to phone ME back to let me know what is happening but instead emailed my carer support worker saying the money had been suspended because I didn't have a carer in place in October. That in itself implies they know they are in the wrong; they would have phoned me directly if they had a good case.

I was advised to get a carer and I did. My quarterly returns would have shown money going out of my account prior to the review if they bothered to look. I'm also annoyed that I've now got to do all the running around to get it reinstated.

I'm concerned that if I complain about them stopping the money without informing me that it will cause problems. They hold all the power after all. So I might have to just tick them off when handing over all the paperwork.

Thank you to those who replied and nice to see you again sugar buttie,

Elizabeth

tkachev

elainebadknee wrote:

elizabeth

It sounds as if someone has been doing more than they should have been doing so but not minded and now some jobsworth has come in and said stick to the rules, follow them to a tee...It'll all be to do with elf and safety too i bet you....Its a hassle for you of course because as far as you knew everything was being done by the book and now your'e the one who has to find additional care...

Hope this gets sorted out soon...

Elainexx

The lady who visited in October was really nice to my face and even gave me leaflets for a carer agency when I told her about all the difficulties I was having getting a carer. She must have then gone away and told Social Services not to bother with the review as no way was I going to get a carer sorted in the next month. The council want to save money so I was an easy target. It just so happened my friend was struggling financially as both her and her partners hours had been cut, my children know and like her and so It was good all round.

I've just enough money in my account to pay her for January otherwise I'd be in trouble.

Elizabeth

constable

Oh Elizabeth, I am so sorry you are having all these problems with Social Services. I have lost complete trust in all authorities now. But I really do hope you can get this carer business resolved and you get the money you need.

tkachev

Thank you Karen. I will be ticking them off when I feel a bit stronger as they will be doing their best to talk themselves out of it.

Elizabeth

tkachev

Had a letter today saying the direct payments have been reinstated and I will get all the backpay from when they were stopped until the present date.

The council deny that they failed to inform me of the payments being stopped back in Oct/Nov and claim a letter was sent to me.


Can't really argue with them if THEY say they sent a letter!

Oh I didn't have enough money to pay my friend any hours for Feb which was a right pain as I have been so unwell and was also alone for 1 week and really needed the additional help. At least I can get some help from now on.

Elizabeth

frogmorton

Oh Eilzabeth

You have so needed the help too

I am so glad that it is at least all reinstated now.

Love

Toni xxx

tkachev

I'm very pleased too Toni as I really wasn't expecting it to be reinstated as there have been lots of cuts. It was a welcome surprise. At least I can fund some trips out at Easter and Summer holidays as well as get my friend to take him for some walks.

Elizabeth