I know others have had many problems with [email protected]
but so far, I thought only good things about Alcura. Out of alcuriosity because I am still awaiting the enbrel delivery or even contact from them, I did a quick google which was revealing. It seems they moved premises last month and since then have had issues with their phone lines and IT. In turn this has caused chaos with a range of patients and medications. On this basis, and as I have waited quite patiently, I thought I would give them a call. They tried to tell me they hadn't received my script so I said that was odd because my nurse got in touch to expediate it this week so if they hadn't had it last week then surely they would have now because they would have queried her request and it would/ should now be with them. I then got a bit more bluster so I sweetly asked if I should call my hospital since maybe it is their fault and ask them to be more effective in getting the script to Alcura. Queue a different response - apparently the lovely chap is going to hunt down the script, find out a time scale and get back to me. I have a feeling I won't get the return call but at least I know now that I am dealing with chaos!