I'm still getting to grips with my new laptop so the last thing I really needed was to have a mobile phone change but life isn't like that!
Where I work the signal for my phone has never been great, it was just sufficient to get texts and phone calls, but for the last week it was so appalling in that it was non existent. I've had problems before and I need to be contactable due to my partner's health and also for my Mum.
I rang the provider, who will naturally remain nameless, and spoke to someone in their technical department who, after asking me a few questions, put the phone down on me! Charming. That was the last straw.
I left work Wednesday at 1pm and by 2.30pm had paid to get out of the balance of my contract and started the process to move my number to another provider. I'd taken a spare "pay as you talk" mobile (different provider) with me Tuesday when I realised I had zero signal and that phone had full service. I also know that further provider's signal is fine in the office.
The switch hasn't happened as yet, although it should have done so I'll be going into the shop tomorrow to chase this. I got a good deal with a cash back deal, a trade-in value for my old phone and a managers discount as I'd used the branch lots of times before. My original provider rang me today in response to my complaint from Tues; I explained what had happened and they've given me a further £12 credit which was my monthly fee. So, all in all, this will have cost me about £30 to transfer.
Now I've just got to get my email account linked to the phone - which is causing me problems, and get a Bluetooth for the car as the built-in one in my car won't pair as the phone's technology is too new for the car.
And I thought technology was meant to make life easier ...
Turn a negative into a positive!