Healthcare at Home.

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  • tkachev
    tkachev Non-active member Posts: 8,332
    edited 30. Nov -0001, 00:00
    HAH have been in regular contact by phone to check when i need a new delivery so on that score they are doing well.

    Elizabeth
    Never be bullied into silence.
    Never allow yourself to be made a victim.
    Accept no ones definition of your life

    Define yourself........

    Harvey Fierstein
  • mig
    mig Member Posts: 7,154
    edited 30. Nov -0001, 00:00
    I shall be using my last injection at the week-end and despite sending numerous e-mails have not had any contact from them at all,it's about time they pulled their socks up this has gone on long enough. Mig
  • mig
    mig Member Posts: 7,154
    edited 30. Nov -0001, 00:00
    Have just received a call to arrange my next delivery hope it turns up. Mig
  • ichabod6
    ichabod6 Non-active member Posts: 843
    edited 30. Nov -0001, 00:00
    I ordered 4 stabs of humira on Saturday last the 17 May by telephone, using the freephone number. The order was delivered yesterday, Thursday the 23 at 10-35am; the very obliging driver took away a full yellow bin of sharps.
    Am I just lucky in my connections with HaH, or are we subject to a post code lottery?
  • dreamdaisy
    dreamdaisy Non-active member Posts: 31,520
    edited 30. Nov -0001, 00:00
    I've rung the free number and waited for around thirty minutes for a reply before hanging up. I've sent emails which are never answered and spent far too long on hold with their other numbers. It's not a postcode lottery as such, I suspect that the company they took over had more clients in the southern part of the country than they can handle hence the chaos for some of us. I note they have a new number which starts 03 - I bet that's another rip-off line. :roll:

    I did my last humira today, I'm not that fussed as they have another fortnight to sort things. As many of you know I'm not that fussed about much of this malarkey. :wink: DD
    Have you got the despatches? No, I always walk like this. Eddie Braben
  • tkachev
    tkachev Non-active member Posts: 8,332
    edited 30. Nov -0001, 00:00
    tkachev wrote:
    HAH have been in regular contact by phone to check when i need a new delivery so on that score they are doing well.

    Elizabeth

    Humira arrived on time and as arranged previously by phone. Things seem to be going very well here but know that is not the case for everyone.

    I think they have got wise to the free number as more and more people are using it.

    E xxx
    Never be bullied into silence.
    Never allow yourself to be made a victim.
    Accept no ones definition of your life

    Define yourself........

    Harvey Fierstein
  • stickywicket
    stickywicket Member Posts: 27,764
    edited 30. Nov -0001, 00:00
    I'm one of the fortunates who get by on pills but it's clear that far too many on here have problems with Healthcare at Home.

    Logically, if the meds work then they are needed as prescribed, not as and when HaH deign to deliver them.

    If yours goes awol why not write to your MP? Surely the scale of the situation needs monitoring and dealing with at a higher level than whichever level is currently responsible for this continuing fiasco?

    Find your MP here and email him / her. http://findyourmp.parliament.uk/
    If at first you don't succeed, then skydiving definitely isn't for you.
    Steven Wright
  • mig
    mig Member Posts: 7,154
    edited 30. Nov -0001, 00:00
    What a good idea Sticky. Mig
  • salamander
    salamander Non-active member Posts: 1,906
    edited 30. Nov -0001, 00:00
    There was an article in The Guardian about the problems at HAC

    http://www.theguardian.com/society/2014/jun/03/nhs-patients-medicine-delivery-service
  • stickywicket
    stickywicket Member Posts: 27,764
    edited 30. Nov -0001, 00:00
    And i t says, among other things, :

    The delivery problems emerged after Healthcare at Home moved in March from an in-house delivery service to using an outside company, Movianto, a big logistics firm operating in Europe with its headquarters in Richmond, Virginia, in the US. It said the move would improve the service, but some of Movianto's IT systems failed despite extensive testing, said Healthcare at Home.

    So it all goes to a USA company based in Europe :shock: Yup, I can see why that might cause problems.

    Usual thing, I expect - reasonable idea put into practice long before the vital logistics had been sorted. Money, money money. It's a market economy and nothing else matters. Or am I just being cynical?
    If at first you don't succeed, then skydiving definitely isn't for you.
    Steven Wright
  • salamander
    salamander Non-active member Posts: 1,906
    edited 30. Nov -0001, 00:00
    No, you're not just being cynical, Sticky. It shouldn't happen like this.
  • mig
    mig Member Posts: 7,154
    edited 30. Nov -0001, 00:00
    Just had a call to arrange my next delivery without having to contact them,are they getting their act together at last. Mig
  • Numptydumpty
    Numptydumpty Member Posts: 6,417
    edited 30. Nov -0001, 00:00
    I don't think so Mig, I've just used my last injection, and I haven't heard from them, and can't get hold of them :x
    Numpty

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